Laws on the right to switch off can increase customer loyalty by 40 percent, as studies show in advance of new laws

A long-term analysis of 24,000 employees has shown that the right not to have to be on call 24 hours a day increases productivity and employee retention, a study shows. New federal “right to disconnect” laws come into effect on August 26, meaning employees are legally protected from being forced to answer non-urgent calls or … Read more

Entire US state sues GM for selling customer data

The US car company General Motors (GM) is being sued by the US state of Texas. The state accuses the company of collecting its owners' driving data without their consent and selling it to insurance companies. Reuters reported that GM installed OnStar in over 14 million vehicles to collect data about drivers, which was then … Read more