Laws on the right to switch off can increase customer loyalty by 40 percent, as studies show in advance of new laws

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A long-term analysis of 24,000 employees has shown that the right not to have to be on call 24 hours a day increases productivity and employee retention, a study shows.

New federal “right to disconnect” laws come into effect on August 26, meaning employees are legally protected from being forced to answer non-urgent calls or respond to emails outside of business hours.

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